Audits from the visitor's side.
The visits that score your service can check your standards too: what is on display, how each site presents, what your team does. Every audit comes back with the evidence of when and where it happened.
Your standard, at every site.
Write the standard.
Turn each item into a question: yes or no with the answer you expect, a timing with a target, or a photo as evidence. Or bring across the audit form you already use.
Send it to every site.
Tick the sites, or pick them by tag such as region or format. Set the days and times a shopper can visit.
Read it site by site.
Scores by site and section, lowest first, with a pass rate for every yes or no question. Compare sites, or this round against the last.
An audit trail you can stand behind.
Every answer is tied to a visit you can place on the map and the clock.
- ✓GPS check-in.Where the shopper was when the visit started, and the time they checked in.
- ✓Photo timestamps.Photos taken during the visit, under the questions that asked for them, each with its time.
- ✓Visit duration.How long the shopper was on site.
- ✓Checked before it reaches you.Every visit is reviewed before its answers count in your reports.
- ✓A PDF of every audit.Download or print any visit with your logo and brand colour, or have it emailed to your team as soon as it is checked.
Where standards matter.
Training audits too: whether what your team was taught is what a visitor gets.
Questions about audits.
What can an audit check?
Anything a visitor can see, hear or ask about on site: what is on display, how the place presents, what staff say and do. You write each standard as a question, and photo questions capture the evidence.
How do I know the visit happened?
Each visit carries its GPS check-in, a timestamp on every photo and how long the shopper was on site. Every visit is checked before it reaches you.
Can I use the audit form we already have?
Yes. Bring it across from Excel, CSV, PDF or Word and it becomes the first draft of your questionnaire, ready to edit and weight.
Is an audit different from mystery shopping?
It is the same visit with a different questionnaire. The same shoppers, the same check-in and the same report; you decide whether the questions are about service, standards or both.
Can you run the whole program for us?
Yes. Managed programs are for chains and compliance programs: we design, schedule and report in consultation with you.