Aged care mystery shopping
Visits and audits against the standards you set: the welcome at reception, how each site presents, whatever your own checklist asks. Every visit carries photo timestamps, GPS check-in and visit duration as evidence.
What a shopper checks.
Each check is a question on your questionnaire, and you decide how much it counts towards the score.
- ✓Your standards, item by item: each one a question on your questionnaire.
- ✓The welcome at reception: how soon a visitor was attended to, and how.
- ✓Presentation: cleanliness, signage and the areas a visitor walks through, with photos.
- ✓Audit items: yes or no answers with photos as evidence, for whatever your checklist asks.
An example brief.
Arrive mid-morning and ask at reception for information. Note how long you waited and how you were received. Photograph the entrance, the reception area and the signage. Do not photograph people.
Every brief is yours to write: what to do, what to ask, what to watch and what to photograph.
What the report shows.
Every visit is checked before it reaches you. Most reports land the day after the visit.
- ✓A score for the visit and for each section, such as reception, presentation and your audit items, weighted the way you set them.
- ✓When and where the visit happened: GPS check-in, photo timestamps and visit duration.
- ✓The shopper's account in their own words, with photos under the questions that asked for them.
- ✓Site against site, and this round against the last, when you run the same questionnaire again.
Questions about aged care visits.
Can a visit check our own standards?
Yes. Write your standards as questions, or bring across an audit checklist you already use from Excel, CSV, PDF or Word. Yes or no answers and photo questions give you a record of what the shopper found.
How do I know the visit happened?
Each visit carries its GPS check-in, a timestamp on every photo and how long the shopper was on site, and every visit is checked before it reaches you.
Can you run the whole program for us?
Yes. Managed programs are for chains and compliance programs: we design, schedule and report in consultation with you.
How soon do I see the report?
Most reports land the day after the visit, with a PDF of each one to keep or share with your team.