Mystery shopping for Australian businesses.
Your team performs when they know the manager is watching. Mystery shopping shows you the visits when nobody is. A real shopper walks in, follows your brief and reports what happened, scored against the standard you set, with photos and their own words.
From your brief to the verdict.
Set your standard.
Start from a template for your industry, bring across a checklist you already use, or describe what you want checked and AI assist drafts the questions. You decide the sections and how much each one counts.
Post the brief.
Tell the shopper what to do: what to order, what to ask, what to watch. Pick the locations, the days and times they can visit, and who can take the job.
Read the report.
Every visit comes back scored section by section, with photos and the shopper's account of what happened. Most land the day after the visit.
Reports that read like reports.
Every visit is checked before it reaches you. What arrives is a scored report built on your own questionnaire.
- ✓Scores you set the weight of.An overall score and a score for each section, weighted the way your questionnaire says.
- ✓Every answer, with photos.Ratings, yes or no answers, timings and the shopper's own words, with photos under the questions that asked for them.
- ✓Compliance-grade audit trail.Photo timestamps, GPS check-in, visit duration.
- ✓Trends and comparisons.Re-shop with the same questionnaire to see what improved and what slipped, and compare locations side by side.
- ✓A PDF of every report.Download or print any visit, with your logo and brand colour, or have it emailed to your team as soon as it is checked.
Run it yourself, or let us run it.
Self-serve
Single venue or a few locations. Set it up, pay per visit, run it yourself.
Multi-site
Schedule across every location from one dashboard. Trends, comparisons, alerts.
Managed
Chains and compliance programs. We design, schedule, and report in consultation with you.
Wherever your customers walk in.
Twenty five years of visits across Australia, for operators of every size.
Plus healthcare, hotels, automotive, banking, telecommunications, government services and more.
Questions businesses ask.
What is mystery shopping?
A shopper visits your business as an ordinary customer, follows a brief you write, and reports what happened. You see the visit your customers get, not the one your team puts on when they know they are being watched.
Who are the shoppers?
Members of the public from a network of more than 200,000 shoppers, built across Australia since 2001. For each job you can set an age range or gender, require a training course first, and stop the same shopper coming back too often.
How fast is a report?
Most reports land the day after the visit. Each visit is checked before it reaches you, and your team can have it emailed to them, PDF attached, as soon as it is.
Can I use my own questions?
Yes. Start from a template for your industry, bring across a checklist or audit form you already use (Excel, CSV, PDF or Word), or write the questions yourself. You choose the sections, the question types and how much each one counts towards the score.
Which industries do you cover?
Hospitality, retail and aged care, along with healthcare, hotels, automotive, banking, telecommunications, government services and more. If your customers walk in, sit down, ring up or call in, we can score the experience.
How do I start?
Press Get in touch and tell us about your business. We'll talk through what you want to measure and which way of working suits you: self-serve, multi-site or managed.